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Memorial Hermann Health System Initiatives

Committed to making the greater Houston area a healthier and more vital place to live, Memorial Hermann Healthcare System supports the following initiatives:

With ten school-based clinics, Memorial Hermann Health Centers for Schools,established in 1996, offers access to primary medical, mental health and nutritional services to more than 72 schools across five school districts in the Greater Houston area.  The focus is on uninsured, Medicaid, and at-risk students. Numerous outcomes are measured--both clinical and academic.   The program is the recipient of numerous state and national awards.

The Memorial Hermann Mobile Dental Clinic, established in 2000, has three dental vans and provides access to preventative and restorative dental services at nine Health Centers for Schools' sites and is accessible as a “dental home” for uninsured and underinsured students.  The program measures itself against Healthy People 2020 Objectives for oral health and is the recipient of the Texas Dental Association Certificate of Merit.  

Serving the community since 2008, the Memorial Hermann ER Navigation program places certified Community Health Workers in Memorial Hermann ERs to help the uninsured, who disproportionately use emergency rooms for healthcare, 'navigate' the complex health system, obtain a medical home, schedule appointments, secure needed social services and cope with future healthcare concerns.  Navigated ER patients experience fewer ER visits post intervention covering program costs ten-fold. 

Memorial Hermann Medical Missions
exists to finance, facilitate, and encourage physician led teams into third world countries.  It finances by providing supplies, pharmaceuticals, and scholarships for non-physician team member.  It facilitates by linking physicians and support teams together; advising on passports, vaccinations, air travel; and coordinating necessary supplies.  It encourages by sharing the knowledge of past experiences; communicating what a medical mission means to a poverty or disaster stricken area; and coaching on safety practices so that participants feel comfortable in their new surroundings.

Memorial Hermann Neighborhood Health Centers
are clinics open extended hours, strategically located near busy emergency centers, and charge just above costs.  Designed to serve as a “medical home” to uninsured working families, the goal is to provide this population with preventive, acute, as well as chronic care.  They are an affordable clinic where individuals can decrease their hypertension, manage their diabetes, and women can feel comfortable returning for their annual well woman exams.

Mental Health Crisis Clinics
are in response to the significant gap in mental and behavioral health services in Harris and surrounding counties.  Memorial Hermann created Mental Health Crisis Clinics that provide rapid access to initial psychiatric treatment and outpatient multi-disciplinary services for patients with no immediate access to mental health care. The goal is to keep individuals healthy and safe, develop processes and interventions to manage challenging behaviors, and reduce improper hospitalization or possible incarceration.

Psychiatric Response Team  are mental health clinicians that evaluate, stabilize, arrange for transfers and develop aftercare plans for patients in emergency room and medical inpatient settings. The Psychiatric Response team refers patients to more than 200 mental health community treatment providers within Harris, Fort Bend and Montgomery counties. This large referral network allows the program to leverage the mental health community's patients with insurance to obtain care for those without. This network also eliminates a single facility from competing with all local emergency centers for limited psychiatric resources.

Psych Response Team - Case Management connects patients to outpatient treatment and other community resources.  The initiative provides intensive, community-based case management services for individuals with behavioral health diagnosis and a history of multiple hospitalizations. Under this program, patients are actively engaged in the development of their own mental health care plan and long-term recovery goals with the ultimate objective of improved patient wellness and goal achievement.

Nurse Health Line was established in 2014 as a free telephone service for greater Houston residents who are experiencing a health concern and are unsure of what to do or where to go.  Experienced, bilingual nurses use their training and expertise to conduct assessments by phone, and are available to answer calls 24 hours a day, seven days a week for any resident living in Harris or surrounding counties. They help callers decide when and where to go for medical care as well as assist with social service referrals and transportation needs. Callers receive healthcare advice and education using nationally recognized standardized protocols.

Physicians of Sugar Creek is a Memorial Family Practice Residency Training site for 42 family practice residents and provides a sliding fee based scale to the area's working poor.  The National Committee for Quality Assurance (NCQA) has designated this residency program and family practice as a “Recognized Medical Home”.

Population Research is supported by Memorial Hermann to guide the development and implementation of effective approaches that improve the health of Houston area patient populations through data-driven research, interventions, evaluation and community engagement.

Interfaith Community Clinic
is a private not-for-profit volunteer based health care clinic.  Its mission is to provide medical care, dental care, and social service referrals for indigent persons not eligible for other programs and have nowhere else to turn.  Opened in 1996, Memorial Hermann has supported the clinic since inception with operational funds, and Memorial Hermann The Woodlands Medical Center provides an additional $60,000/month in diagnostic services.

Community Health Prevention and Education Initiatives
are offered by Memorial Hermann through each of its hospitals and PaRC, its substance abuse treatment center.  These initiatives offer free screenings, seminars and support groups through a variety of venues to thousands of Houston residents seeking more information about their health.