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Our Vision Statement

Report to the CommunityDownload PDF

Memorial Hermann's vision is to be the preeminent health system in the United States by advancing the health of those we serve through trusted partnerships with physicians, employees and others to deliver the best possible health solutions while relentlessly pursuing quality and value.

With 12 hospitals (includes a level I trauma center and a hospital for children, two rehabilitation hospitals, and eight suburban hospitals) Memorial Hermann is the largest not-for-profit, community-owned, health system in southeast Texas. The system also operates three Heart & Vascular Institute locations, the Mischer Neuroscience Institute, the Ironman Sports Medicine Institute, an air ambulance, cancer, imaging and surgery centers, sports medicine and rehabilitation centers, outpatient laboratories, a chemical dependency treatment center, a home health agency, a retirement community and a nursing home.

This breadth of service uniquely positions Memorial Hermann to collaborate with other providers to assess and create health care solutions for individuals in greater Houston's diverse communities; to provide superior quality, cost-efficient, innovative and compassionate care; to support teaching and research to advance the health professionals and health care of tomorrow; and to provide holistic health care which addresses the physical, social, psychological and spiritual needs of individuals.  An integrated health system, Memorial Hermann is known for world-class clinical expertise, patient-centered care, leading-edge technology and innovation.

In the greater Houston area where a staggering 30% are uninsured, Memorial Hermann annually contributes more than $438 million in costs in uncompensated care and community benefit activities.

Overview of Memorial Hermann Health System

Memorial Hermann Health System is the largest not-for-profit healthcare system in Southeast Texas and serves the greater Houston community through Memorial Hermann-Texas Medical Center, the teaching hospital for The University of Texas Medical School at Houston, and home of one of the nation's busiest Level I trauma centers; (8) suburban hospitals; (3) premier Heart & Vascular Institutes; TIRR Memorial Hermann, one of the nation's top rehabilitation and research hospitals; Memorial Hermann Rehabilitation Hospital - Katy; Children's Memorial Hermann Hospital; the Memorial Hermann Sports Medicine Institute; the Mischer Neuroscience Institute; (7) cancer centers; (23) imaging centers; (9) breast care centers; (7) sports medicine and rehabilitation centers; (7) wound care centers; (9) palliative care centers (21) diagnostic laboratories; (2) convenient care centers; PaRC, a substance abuse treatment center; (1) retirement/ nursing center; (1) home health agency; and a hospice program. Memorial Hermann operates the Life Flight® air ambulance program and one of two of the city's only burn treatment centers.

Description of the Community Served

Description of CommunityPopulation Size:  Memorial Hermann serves “greater Houston,” a multi-county area in southeast Texas-where several counties are without hospital district services. The 5th largest metropolitan area in the United States, greater Houston is one of the fastest growing with a population of 6 million.  

Demographics
:  A source of strength in a global economy, Houston prizes its racial and ethnic diversity.  According to U.S. Census 2010 estimates, Houston is 25.6% White, 43.8% Hispanic, 23.7% Black or African American, 0.7% Native American, and 6.2% Asian/Pacific Islander.  More than 45% of individuals ages five and up are living in homes where English is not the primary language.  Per capita income is $25,927.  In Houston, 21.5% of all residents are living below the poverty line-21% higher than the rate for Texas.  Health behaviors including diet and exercise factor into the greater Houston community's health outcomes-more than 64% of adults are overweight and/or obese and more than a third of children are overweight.

Key Community Health Assessment Findings »

Community Benefit Programs

Memorial Hermann Community Benefit Programs are designed to provide care for uninsured and underinsured children; to reach those Houstonians needing low cost care; to support the existing infrastructure of non-profit clinics and FQHCs; to close the mental health gap in mental and behavioral care services; and to educate individuals and their families on how to access the healthcare available to them.  Ongoing collaborators to address Houston's health and social issues and improve its well-being include Gateway to Care, area school districts, Texas Health Institute, M.D. Anderson Cancer Center, The University of Texas Health Science Center at Houston School of Public Health, federally qualitied health centers and private not-for-profit clinics, social service agencies, institutes of higher education, and professional associations.

Memorial Hermann Healthcare System Initiatives »

Partnerships

Memorial Hermann Health System's community partnerships include: health related organizations, physicians groups, research and educational institutes, businesses, nonprofits, and government organizations to identify, raise awareness and to meet community health needs.

Community Partners »

Sustainability

Initiatives supported by Memorial Hermann remove barriers to healthcare access, increase and strengthen the primary and specialty care infrastructure, provide education and increase healthcare awareness, and improve the use of preventative medical services.  

Each initiative and partnership is evaluated against Memorial Hermann Contribution Tenets:

  • Provision of primary and/or specialty care for the uninsured and underinsured
  • Contribution to the existing infrastructure of non-profit clinics and FQHCs
  • Commitment to measurement
  • Programmatic inclusion of health education and literacy

Successful program outcomes must demonstrate the short and long term impact on individual lives and/or a population.  Philanthropic and community support are critical to sustainability.  A grant writer is dedicated to the research and preparation of applicable local, national and federal grants.  An integral part of Memorial Hermann's mission to improve healthcare is the sharing of successful programs with other organizations for replication.   Thus Memorial Hermann's roadmap for sustainability is measurable goals and outcomes, dedicated resources, organizational commitment, and securing additional funding and partnerships. 

Annual Statement of Community Benefits Standard (ASCBS)

Memorial Hermann's total operating expenses for the most recent completed and audited prior fiscal year were $4.1 billion.  The Annual Statement of Community Benefits Standards is submitted to the Hospital Survey Unit, Department of State Health Services, and includes completed worksheets that compute the ratio of cost to charge.

Community Investment »

Report to the Community

Memorial Hermann periodically produces a Report to the Community.  This report can be viewed here, along with other Memorial Hermann Community Benefit facts, resources, programs and partnerships.