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Our Vision Statement

2016 Report to the CommunityDownload PDF

Memorial Hermann’s vision is to be the preeminent health system in the United States by advancing the health of those we serve through trusted partnerships with physicians, employees and others to deliver the best possible health solutions while relentlessly pursuing quality and value.

With 11 licensed hospitals (includes a level I trauma center which is the teaching hospital for The University of Texas Medical School at Houston, two rehabilitation hospitals (including TIRR, one of the nation’s top rehabilitation and research hospitals), and nine suburban hospitals (two share a license)), Memorial Hermann is the largest not-for-profit, community-owned, health system in southeast Texas. Within Memorial Hermann-Texas Medical Center, the system also operates an orthopedic specialty hospital, a hospital for children and a burn treatment center. Adding to Memorial Hermann’s services within the community are three Heart & Vascular Institute locations, the Mischer Neuroscience Institute, the Ironman Sports Medicine Institute, Life Flight® air ambulance, PaRC, a substance abuse treatment center, cancer, imaging, wound care, palliative care, surgery centers, sports medicine and rehabilitation centers, outpatient laboratories, a home health agency, a retirement community and a nursing home.

The extensive geographic coverage and breadth of service uniquely positions Memorial Hermann to collaborate with other providers to assess and create health care solutions for individuals in greater Houston’s diverse communities; to provide superior quality, cost-efficient, innovative and compassionate care; to support teaching and research to advance the health professionals and health care of tomorrow; and to provide holistic health care which addresses the physical, social, psychological and spiritual needs of individuals. An integrated health system, Memorial Hermann is known for world-class clinical expertise, patient-centered care, leading-edge technology and innovation.

In the greater Houston area where a staggering 30% are uninsured, Memorial Hermann annually contributes more than $438 million in costs in uncompensated care and community benefit activities.

Overview of Memorial Hermann Health System

Memorial Hermann Health System is the largest not-for-profit healthcare system in Southeast Texas and serves the greater Houston community through Memorial Hermann-Texas Medical Center, the teaching hospital for The University of Texas Medical School at Houston, and home of one of the nation's busiest Level I trauma centers; (8) suburban hospitals; (3) premier Heart & Vascular Institutes; TIRR Memorial Hermann, one of the nation's top rehabilitation and research hospitals; Memorial Hermann Rehabilitation Hospital - Katy; Children's Memorial Hermann Hospital; the Memorial Hermann Sports Medicine Institute; the Mischer Neuroscience Institute; (7) cancer centers; (23) imaging centers; (9) breast care centers; (7) sports medicine and rehabilitation centers; (7) wound care centers; (9) palliative care centers (21) diagnostic laboratories; (2) convenient care centers; PaRC, a substance abuse treatment center; (1) retirement/ nursing center; (1) home health agency; and a hospice program. Memorial Hermann operates the Life Flight® air ambulance program and one of two of the city's only burn treatment centers.

Description of the Community Served

Description of CommunityPopulation Size:  Memorial Hermann serves "Greater Houston," a multi-county area along the gulf coast in southeast Texas, where several counties are without hospital district services. The 5th largest metropolitan area in the United States, Greater Houston is one of the fastest growing with a population of 6.6 million. The increase in population over the past five years has placed a tremendous burden on existing public health, social, and health care infrastructure. The population of the metropolitan area is centered in the city of Houston—a large economic and cultural center, with a population of 2.2 million.

:  A source of strength in a global economy, Houston prizes its racial and ethnic diversity. According to U.S. census, ACS five year estimates, Houston’s Harris County, the metropolitan area’s dominant county, is 32.6% white, 41.1% Hispanic, 18.5% black or African American, 6.3% Asian/Pacific Islander and 1.6% other. More than a third of Houston residents speak languages other than English at home. Immigration is a major part of the identity of the city of Houston. Between 2000 and 2013 Houston’s immigrant population grew nearly twice the national rate: 59% versus 33%. Additionally, Harris County has one of the largest refugee populations in the U.S.

Key Community Health Assessment Findings »

Community Benefit Programs

Memorial Hermann Community Benefit Programs are designed to provide care for uninsured and underinsured; to reach those Houstonians needing low cost care; to support the existing infrastructure of non-profit clinics and FQHCs; to close the mental health gap in mental and behavioral care services; and to educate individuals and their families on how to access the services needed by and available to them. Strategically, Memorial Hermann is focusing upstream on health issues by addressing the social determinants of health--specifically access, nutrition, exercise and psychological well-being--and continuing to build the web of partnerships across Houston that will transform population health. Ongoing collaborators to address Houston’s health and social issues and improve its well-being include Gateway to Care, area school districts, the Clinton Foundation, Healthy Living Matters, the Build Health Challenge, Pasadena Vibrant Community, the Houston Food Bank, Hunger Free Texans, Texas Health Institute, The University of Texas Health Science Center at Houston School of Public Health, the YMCA, federally qualified health centers and private not-for-profit clinics, social service agencies, institutes of higher education, and professional associations.

Memorial Hermann Healthcare System Initiatives »


Memorial Hermann Health System’s community partnerships include: health related organizations, physicians groups, research and educational institutes, businesses, nonprofits, and government organizations to identify, raise awareness and to meet community health needs. Partnering/funding tenants include: provision of primary and/or specialty care for the uninsured and underinsured; contribution to the existing infrastructure of non-profit clinics and FQHC’s; programs, practices, and policies that affect the health of individuals, families, and communities; commitment to measurement; existence of collaborative partners; programmatic inclusion of health education and literacy; and strive towards sustainability.

Community Partners »


itiatives supported by Memorial Hermann remove barriers to healthcare access, increase and strengthen the primary and specialty care infrastructure, provide education and increase healthcare awareness, and improve the use of preventative medical services.

Memorial Hermann annually supports community benefit programming with a pledge. Grants and contributions supplement this pledge. Several initiatives have expanded through DSRIP (Delivery System Reform Incentive Payment) funding. Initiatives are evaluated annually on efficiency, effectiveness and achievement of stated outcomes before the program is included in the operating budget.

Successful program outcomes must demonstrate the short and long term impact on individual lives and/or a population. Philanthropic and community support are critical to sustainability. An integral part of Memorial Hermann’s mission to improve healthcare is the sharing of successful programs with other organizations for replication. Thus Memorial Hermann’s roadmap for sustainability is measurable goals and outcomes, dedicated resources, organizational commitment, partnerships, funding and replication.

Annual Statement of Community Benefits Standard (ASCBS)

Memorial Hermann’s total operating expenses for the most recent completed and audited prior fiscal year were $4.1 billion. The Annual Statement of Community Benefits Standards is submitted to the Hospital Survey Unit, Department of State Health Services, and includes completed worksheets that compute the ratio of cost to charge.

Community Investment »

Report to the Community

Memorial Hermann periodically produces a Report to the Community.  This report can be viewed here, along with other Memorial Hermann Community Benefit facts, resources, programs and partnerships.